When you book with Let’s Art It! there’s an agreement between us. That agreement is based upon our booking conditions and other information such as our Parent Guide and FAQs. Your expectation of us should be high, and we’ll always aim to exceed them. If things go wrong, for any reason, we’ll work hard to put them right - quickly and effectively. 

1. Payment & Agreement -The agreement between you and Let’s Art It! begins at the point where a payment is made. This agreement is with you, as the person who made the booking, and you are responsible for ensuring any parent/carer relating to this booking are aware of, and accept, these booking conditions. 

2. We accept all payments in advance via class4kids our payment booking system by credit/debit card. Childcare vouchers and Tax-Free Childcare must be paid manually via the childcare system route. Unfortunately, we cannot accept payments by American Express, Paypal or cheque. There are no charges for credit/debit cards. Credit notes are valid for 12 months from date of issue. If paying with Tax-Free Childcare, please enter the long reference number for this payment at the time of booking so we can identify and allocate the payment. If you do not have this reference number at the time of booking, please notify us of this by email within 24 hours of completing the booking. 

3. We accept change of Sessions - you can change your dates within the same operating season, up to the last working day before each week, subject to availability. Prices may have increased however you will only pay the rate that the week or day you want to move to was at when you made your original booking. 

4. Cancellations and Curtailment – We only issue a credit note for an alternative session.

5. COVID-19 Let’s Art It! will always follow the latest National and local guidance when operating its’ activity camps and we request parents also follow the guidance in place whilst their children attend camp. If your child is displaying any COVID-19 symptoms, or has a positive test result, please follow isolation requirements, and do not send children to camp. If your child has a positive test result and they attended camp within 5 days prior to this, please inform us. Should your child not be able to attend camp due to symptoms or testing positive for COVID-19, you will be able to claim a credit note. In the event of an outbreak at camp, we will implement our approved Outbreak Management Plan which may alter some of the camp operations/activities in line with local Public Health England advice. 

6. Photography / Video footage We may take photographs and video footage at camp to use for training and promotional purposes. Where possible, we will post photos to our social media platforms for you to view, but please note we cannot guarantee your child will appear on these. To exclude your child, we must be informed via the booking form before your child begins at camp. 

7. Health and Safety At the time of booking, it is the responsibility of the parent/guardian to supply us with full information relating to the child’s physical and mental health, including an EHCP if the child has one. To maintain appropriate standards of health and safety, if your child has additional needs you will need to discuss these with us in advance of booking to ensure our staff can fully support your child (See also Clause 15 re: staff ratios). Children with certain medical, physical, or behavioural conditions or those who cannot demonstrate the required skill to take part safely may not be able to participate in some activities. We have a duty of care to ensure we can always keep children safe, so where English is not the child’s first language, they must have a suitable level of understanding to ensure they can follow instructions from staff to keep themselves and others safe and communicate if they are unwell/injured. To help prevent the spread of illness/disease, children must not attend camp if they are ill or infectious or been in contact with someone who has recently been diagnosed with an infectious illness/disease. 

8. Your Child’s Information at the time of booking full and accurate information about the child’s DOB, medical, physical, or behavioural needs, or any other additional needs, must be provided. Failure to do so may result in the child being excluded from certain activities. In some circumstances we may have to cancel the booking and a credit note will be paid. Before your child’s first day at camp each session an Essential Information form must be completed online via your account. We cannot accept children onto camp if this form is not completed. All information given will be treated in complete confidence. 

9. Child Protection Let’s Art It!’ staff have a duty to respond if they suspect a child may be suffering from or makes a disclosure about abuse. In this event staff will contact the relevant local authority and act on their advice. 

10. Staff Ratio Let’s Art!’ ratio of staff to children exceeds all statutory requirements. The actual ratio varies between activities, age groups and camps. Let’s Art It! does not offer any higher staff: child ratio than 1:8, irrespective of any child’s specific needs. 

11. Liability and Personal Property Let’s Art It! does not accept liability for personal injury or the death of any person unless directly caused by the proven negligence of the company or its servants, in this event our liability insurance. Let’s Art It! will not take responsibility for the loss or damage of any items of personal property brought onto the camp. Our Parent Guide contains further information about what should/not be brought to camp (including mobile phones). 

12. Exclusions and Late Collection Let’s Art It! reserves the right to decline/cancel a booking or exclude any child for any reason at its absolute discretion if the behaviour of the child is Considered to be dangerous or inappropriate. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result. Please note exclusion may also result due to persistent late collection. (We are only registered to have children on site until 3.30pm - Holiday Camp 5.30pm Saturday Camp) Where children are collected late, we will automatically apply a ‘Late’ fee of £5 per 10 minutes. 

13. Programme and Activities From time to time we may need to amend our activities, services, dates, and venues for reasons within or outside our control, for example, (but not limited to) fire, natural disaster, health outbreak, infection management, pandemic restrictions, staff shortages, strike, riots, acts/threats of terrorism, war, etc. In these circumstances, parents may choose to transfer to another Let’s Art It! site and/or alternative dates as advertised at that time by Let’s Art It! subject to other conditions contained herein. Please note that not all art activities appear on the timetable per term, therefore if you are booking individual days per term, we cannot guarantee specific activities on specific days. Please note there may be changes in the timetable due to COVID-19 guidance and restrictions in place at the time of camp. 

14. Policies and Procedures Copies of Let’s Art It!’ approved policies and procedures are held at camp and Main Office and are available on request. 

15. Complaints Let’s Art It! is committed to ensuring every child has such an amazing experience they can’t wait to come back. If you or your child are not entirely satisfied with the service we provide, then we want to be the first to know. If there’s a problem while your child is still at the camp, we can almost always resolve it. We cannot change the situation after the event, so please talk to the Camp Manager promptly if you have any complaint. If your child is still at camp and the problem persists, please contact our Main Office Team. If the problem is still not resolved, please write to our Main Office within 10 days of your child’s last day with us. You can be assured that your complaint will be taken very seriously. In the unlikely event your complaint is still unresolved, you may wish to contact Ofsted on 0300 123 1231 or write to Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD. Refunds and compensation will only be made if Let’s Art It! is proven to have been in breach of these terms and conditions, and it is proven further that they were not capable of remedying that breach and as a result the child was withdrawn from the camp. Please note: verbal abuse of office or camp staff will not be tolerated, and bookings cancelled with immediate effect. 

16. Data Protection Let’s Art It! acts as a Data Controller for the purposes of the GDPR. To process your booking, we need to collect personal details about you and all the children on your booking. It is your responsibility to ensure that you have permission to pass on these details. Additionally, we’d like to hold and use some of your details for future marketing purposes (full details of how we may use your data are available in our Privacy Policy); we’ll ask for your consent to this when you register your details with us.